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Summary

TerraCycle is a global pioneer in recycling 'non-recyclable' waste and and we're looking for a Customer Support Representative to help us manage our programs. 

About TerraCycle

TerraCycle's mission is to “Eliminate the Idea of Waste”. We have become a global leader in recycling hard-to-recycle waste that typically ends up in landfill (e.g. cigarette butts, baby diapers, coffee capsules etc.). Thanks to major brand partners, we work around the world to set up innovative recycling schemes. We have engaged with 80 million consumers, raised $30 million for charities and recycled over 4 billion pieces of waste. 

About the role

We're looking for a part-time customer support representative and office all rounder to help support TerraCycle Australia and New Zealand's programs. Our office is located in Surry Hills, Sydney.

This role is an excellent opportunity for a university student or graduate to develop strong telemarketing and customer service skills at an innovative and international recycling company! Join a vibrant team of like-minded individuals with a passion for sustainability. 

Our ideal candidate will have outstanding verbal communication skills and an interest in recycling and sustainability. Telemarketing and customer service experience is desirable but not essential.

The Customer Support Representative will:

  • Provide superior customer service
  • Handle reactive emails and phone calls on a daily basis
  • Repond to all social media enquiries
  • Be responsible for targeted proactive outreach to grow our programs
  • Update and adjust participant accounts when necessary
  • Oversee our public drop-off network
  • General office admin tasks

Qualifications:

  • Excellent written and verbal communication skills
  • Basic computer skills and experience with Microsoft Office
  • Comfortability with cold calls

Compensation:

  • Hourly rate

Application Instructions:

Please include a cover letter about why you'd like to work at TerraCycle and your suitability for the role. Applications without a cover letter will not be considered.​ 

Send your application to our Public Relations Manager, Daria Romanos, at daria.romanos@terracycle.com