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Oral Care Recycling Program - FAQ

Recycle oral care products and packaging through this program.

Participating locations
3,250
Available locations
0
Waste recycled
263,204
Money raised
$4,740.87

For each shipment over one kilogram, your location will earn 2 points or $.02 per unit for the school or charity of your choice.

Please check back frequently to see your status update. If there is a serious problem with collection status please call Brigade Services at 1-800-983-324 or e-mail customersupport@terracycle.com.au.

No. You may send in any size shipment up to 22 kilos through this Brigade program. However, you must send in at least 1 kilogram of oral care waste to earn the TerraCycle points donation. Units per shipment are calculated based upon weight. Oral Care waste will be counted based upon an average weight of 0.00907185 kgs per piece of waste.

When you are ready to send in a shipment, click "REQUEST A POSTAGE LABEL”. Select the "Send Me a Postage Label" option and TerraCycle will email an Australian Post pre-paid return label to you. Print the pre-paid label and affix it to your reused box or bag and bring it to a local Australia Post Office.

Nope! You will be able to request pre-paid Australia Post shipping labels from our website through your online account. This will bring your Oral Care Brigade collections back to our factory to be recycled into other TerraCycle products! You win, we win, and the environment wins!

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.com.au and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the cheque out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities. You can also call 1-800-983-324 or email customersupport@terracycle.com.au with the charity name, address and contact person.

You must redeem your points for a cash donation via your account in order for a cheque to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for each cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.

You can redeem your points at any time for a cash donation (cheque) to any non-profit or charitable organisation, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation.

Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.

If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-800-983-324 or email customersupport@terracycle.com.au

No. Each individual and organisation, including schools or student groups at a school or university, can only have one Oral Care Brigade account. Any additional accounts will be suspended.

You will need to provide:

1) a contact person to oversee the Oral Care Brigade at your location

2) a valid email address

3) a valid mailing address.

TerraCycle® Brigade programs are open to everybody in Australia, no matter where you are.

We welcome anyone from almost any organisation to join in our recycling efforts! There are some practical considerations your organisations should keep in mind. For example, our program is not designed to accommodate recycling centres.

We accept any brand of used toothpaste tubes, toothbrushes, plastic toothbrush packaging, (excluding cardboard), interdental brushes, wisps, pumps, stand up toothpaste bottles and any kind of non-electric toothbrush or toothpaste tube and all affiliated non-recyclable packaging. Please use the full product before sending it in.

Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Oral Care Brigade.